Privacy Policy

We use your personal information to:

• Process and fulfil your orders, including sending confirmations and shipping updates
• Provide personalised nutrition guidance and consultation services
• Respond to your enquiries and customer support requests
• Send transactional emails related to your account and purchases
• Improve our products, services, and website experience
• Comply with legal obligations and prevent fraud

With your consent, we may also use your contact details to send marketing communications about new products, promotions, and nutrition content. You may withdraw this consent at any time.

We do not sell your personal data. We share your information only in the following limited circumstances:

Service Providers: We engage trusted third-party companies to help deliver our services — including payment processors, logistics partners, and cloud hosting providers. These parties access your data only as required to perform their functions and are bound by confidentiality obligations.

Legal Requirements: We may disclose your information if required by law, regulation, or valid legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.

We use cookies and similar technologies to operate our website, remember your preferences (such as cart contents), and understand how visitors interact with our content.

Essential cookies are required for the website to function and cannot be disabled. They include the authentication token that keeps you logged in and the session cookie that maintains your cart.

Analytics cookies help us understand page performance and visitor behaviour. You may opt out of these through your browser settings or by adjusting cookie preferences.

Most browsers allow you to control or delete cookies. Please note that disabling cookies may affect the functionality of our website, including your ability to add items to your cart or remain logged in.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data, subject to legal obligations
• Portability — request transfer of your data in a structured, machine-readable format
• Objection — object to the processing of your data for direct marketing purposes
• Withdrawal of consent — revoke any consent you have previously given

To exercise any of these rights, please contact us at info@nutrisap.com. We will respond within 30 days.

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Specifically:

Account information is retained for the duration of your account and for a period of five years after your last activity, unless you request earlier deletion.

Order and transaction records are retained for seven years for tax and accounting purposes, even after account deletion.

Health and consultation data is retained only for the duration of active engagement with our nutrition services, after which it is securely deleted upon your request.

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

Passwords are stored using industry-standard hashing (bcrypt). Authentication tokens are signed with a secure secret and expire automatically. All data in transit is encrypted via TLS/HTTPS.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

We aim to resolve all privacy-related concerns promptly and transparently. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.